Modernizing global enterprise travel & expense UX
Architecting the next-gen interaction model for a platform serving 50M+ users and the world’s largest corporate travel programs.
Client
SAP Concur
Industry
SaaS, Travel & Expense
Role
Product Design
Secondary role
User Research
Date
Location
Bellevue, WA
Live Website
Platform Modernization & Global Consistency
Your work at SAP Concur was about more than just "new screens"; it was about moving the needle on user efficiency and platform trust for the global workforce.
Milestone | Outcome |
|---|---|
Travel UI Redesign | Modernized the core booking experience to reach a consumer-grade standard, reducing cognitive load for business travelers. |
Request Redesign | Simplified complex approval workflows, leading to faster processing times and higher compliance rates. |
Global Scale | Impacted the daily workflows of 50 million active users across 150+ countries. |
Platform Alignment | Successfully aligned diverse travel modules into a unified visual and interaction language, reducing design debt. |
"Consumer-Grade" for the Corporate World
The rationale behind your work at SAP Concur was to bridge the "usability gap"—the difference between the apps people want to use and the ones they are forced to use for work.
The Travel Redesign Strategy: Instead of just updating the UI, the goal was to pivot from a data-heavy "grid" approach to a task-focused "itinerary" model, prioritizing the most critical information at each stage of a trip.
Workflow Simplification: For the Request Redesign, I championed a "progressive disclosure" model. By hiding secondary information, we allowed users to complete approvals faster while reducing the risk of errors.
Accessibility as a First Class Citizen: I pushed for WCAG compliance as a baseline, ensuring that enterprise-level utility was accessible to every member of the global workforce.
Leadership through Mentorship & Standards
Even as an individual contributor, I acted as a visual and methodological anchor for the broader design team, hosting weekly Lunch & Learns to raise the design bar and unite the team.
Design Advocacy: I led the articulation of visual standards and interaction patterns that influenced teams across different modules, ensuring a cohesive "One Concur" experience.
Cross-Functional Synergy: Partnered deeply with Product and Engineering to ensure that the vision for the "Next Gen" Travel UI was technically feasible and adhered to the release schedule for a mission-critical platform.
Informal Mentorship: By consistently delivering principal-level work, I raised the bar for the team’s visual craft and championed the use of high-fidelity prototyping to communicate complex animations and transitions.